20 de septiembre de 2018
Clean spacious room with amenities, but extra fees for things that are normally included
Didn't like bait-and-switch pricing tactics, or the quality of the wifi connection, which I told them upon check in was an absolute prerequisite for my stay due to work.
Though wifi was super fast in the lobby (of course!!!), it reconnected endlessly in the room, and, frustratingly, it took soooo much longer to get the work done I needed to do. Their rationale for everything that I commented on was that the property was recently purchased and things are being changed.... basically, 'oh well.' They offered for me to sit in the small public lobby to do my work, but since the reason I booked a room with wifi was to be able to work for hours in quiet privacy, this was not a viable option. Nor was going to Starbucks.
I also certainly did not like the sneaky addition of cleaning/service fees (per person, mind!) on the booking, which was only revealed to me when my card was about to be swiped -- all of a sudden, the total price was higher than I had been led to believe. Though these fees may be legitimate, it quite distinctly feels instead like being ripped off.
They are also extremely inflexible on checkout time. I was charged an extra $10USD for a one hour late checkout, which I requested in advance due to the excessive time it took to use the degraded wifi to complete my work. I have never ever been charged a late checkout fee anywhere else in the world. Despite explaining about the wifi, I was still charged with what I felt was a supercilious attitude by both front desk clerk and manager.
I do not appreciate the little nickel and dime tricks, and for this reason alone, I would likely not stay here again. The room was actually quite nice (though the 'garden' is just a noisy bank of outside a/c units on balconies) and if they had said the total price all in at the beginning, I would have been much happier.
Room was clean and fairly spacious, and had balcony, a/c, and mini fridge, plus a workstation and a comfortable (if dated) chair. Zero view.